We do not hand
you the keys
and leave.
Setting a business up is the easy part. Running it from eight time zones away is the part that defeats most overseas owners. Our operations desk exists for exactly that.
What the operations desk actually does.
Scope is set per venture in a service schedule. This is the full menu; your agreement will name which of it applies.
Driver & renter support
Enquiries, onboarding, document collection and expiry tracking, rental agreement issue, weekly payment follow-up, swap and return coordination, first-line incident intake.
Booking & dispatch coordination
Where the model has bookings: intake across phone, chat, email and app, allocation, exception handling, no-show and delay management, and the customer communication around all of it.
Corporate account servicing
Account onboarding, standing bookings, rate card administration, service reporting to the client, invoice preparation and receivables chasing.
Fleet administration
Maintenance scheduling, inspection and certification calendar, telematics monitoring, fuel and toll reconciliation, damage documentation and claims paperwork.
Compliance calendar
Every licence, permit, registration, insurance policy and statutory filing with its renewal date tracked, with escalation before deadlines rather than after them.
Supplier & renewal management
Insurance renewals put to market, technology subscriptions reviewed, maintenance vendors compared, and the local contact's performance monitored.
Bookkeeping coordination
Transaction capture, reconciliation, liaison with your accountant, and preparation of the monthly management pack. Filings are made by licensed professionals.
Reporting & governance
A monthly pack with operating metrics, financial performance against plan, incidents and compliance status, plus a quarterly review call with a written record of decisions.
What we can and cannot do from a desk.
This is the rule we apply to every task, and it is written into the agreement. It protects you as much as us, because a promise we cannot keep is worse than a gap you planned for.
Six verbs
The desk can coordinate, verify, record, communicate, monitor and report. Almost everything a transport business needs day to day falls inside those six.
- Book an inspection and chase it to completion
- Verify a document and record its expiry
- Communicate with drivers, riders and corporate clients
- Monitor telematics, payments and service levels
- Prepare filings, invoices and applications for signature
- Report performance against the plan
Anything needing presence, licence or authority
- Physically inspecting a vehicle or attending an incident
- Holding a licence or permit on your behalf
- Signing contracts where authority we do not hold is required
- Giving legal, tax, immigration or investment advice
- Making the final call on dismissal, litigation or a safety investigation
- Taking or holding customer payments where regulation prevents it
Each of these is mapped, at setup, to your local contact or to a licensed provider, with a documented handoff and a stall rule if it is not actioned.
What we can decide without asking you.
Written as a schedule to the management agreement. The point is that neither side is guessing when something needs doing at 2am in another time zone.
| Decision | Akontec may act | Reserved to you |
|---|---|---|
| Routine spend | Up to an agreed per-item and monthly limit | Anything above the limit |
| Vehicle maintenance | Scheduled servicing and repairs within limit | Major repair or write-off decision |
| Rental pricing | Within an agreed band | Changes outside the band |
| Onboarding a renter or driver | Against agreed criteria | Exceptions to criteria |
| Terminating a renter | Recommend and prepare | Decide |
| New corporate account | Negotiate within rate card | Sign, and approve off-card pricing |
| Insurance renewal | Put to market, present options | Select and bind |
| Hiring local staff | Source, screen, recommend | Appoint and employ |
| Legal proceedings | Never | Always |
| Adding vehicles or cities | Model and recommend | Approve and fund |
Hours of coverage are set in your service schedule and priced accordingly. A rental fleet usually needs extended business hours in the market's time zone. An operator with live bookings needs round-the-clock cover. We will tell you which your model genuinely requires rather than selling you the larger one by default.
Measured on what we control.
Service measures are classified before they are agreed, because holding a desk to account for something it cannot influence produces theatre rather than performance.
Controllable
Entirely ours. Response times, document accuracy, reporting delivery, compliance deadline tracking, invoice preparation accuracy. Service credits attach to these.
Influenceable
We affect the outcome but do not decide it. Vehicle occupancy, receivables days, driver retention. Reported and reviewed, but not credit-bearing.
Observable
Reported because you need to see them, outside our control entirely. Insurance market pricing, platform policy changes, licensing decisions, fuel costs, demand.
Where we miss an agreed Controllable measure, a credit against the monthly management fee applies, capped as stated in your agreement. This sits alongside the profit share, which independently means a badly run business costs us money.
See what the desk would cover for your venture
Scope, hours and reporting are set per model. We will map it on the first call.